FAQ
What is so good about Vanilla Mozi Bite-Proof Body Cream?
Our Bite-Proof Body Cream is a healthy non-toxic way to avoid being bitten by bugs. It’s great for your skin and very soothing, even for existing bites. Its efficacy has been tried and tested for over 15 years and we’ve had amazing feedback. Best of all it’s beautiful product to use and has a delicious scent that everyone loves. It contains no chemicals, no parabens, no palm oil, no animal cruelty and is environmentally ethical.
Vanilla Mozi is an Australian Made and Owned product based in Noosa, Queensland, Australia.
When do I apply Vanilla Mozi Bite-Proof Body Cream?
If you are a “mosquito magnet” we recommend using the Bite-Proof Body Cream as your daily moisturiser. Otherwise, you can apply the cream to your family as you venture outdoors. Use the cream like a moisturiser before bed to stay protected overnight. Especially on the kids after a bath. Be sure to cover all exposed skin. Our Bite-Proof Body Cream is designed for sensitive skin and all ages.
What will Vanilla Mozi – Bite-Proof Body Cream protect my family from?
Mosquitoes, No-see-ums and other biting bugs – some known as Midgees or Sandflies. These little bugs are often just as much of a pest as Mosquitoes, prevalent in coastal areas. They can ruin outdoor get-togethers and devastate your vacation plans. Their bites usually erupt a couple of days after getting bitten. If you didn’t have your Vanilla Mozi with you, make sure to apply the cream as soon as you can afterwards. It will reduce the severity of the bites and the reaction.
How do I apply Vanilla Mozi Bite-Proof Body Cream?
Apply Vanilla Mozi like a moisturiser and cover all exposed skin. If you are also using sunscreen, apply Vanilla Mozi after the sunscreen.
How long does Vanilla Mozi Bite-Proof Body Cream protect my family?
You will get at least 2 hours (minimum) of general use from Vanilla Mozi. If you are sweating or doing water activities then you may need to apply more regularly.
What are the ingredients?
Please see the INGREDIENTS page for the full list and explanation for each ingredients use.
Can I use Vanilla Mozi Bite-Proof Body Cream on my baby?
YES. Vanilla Mozi is that it was initially created for the protection of young children. We receive countless testimonials regarding how amazing Vanilla Mozi Bite-Proof Body Cream is on sensitive skin, though we always suggest playing it safe with any new products that you apply to your child’s skin and conduct a patch test.
From Mother Reeny Zeller – “6 hours swimming in the bush at a beautiful creek filled with fools gold and not one mosquito bite! If it wasn’t for Vanilla Mozi, we wouldn’t have been able to do that unless we made a choice to cover our daughter, who’s highly allergic to mosquito bites, in toxic chemicals. I can’t thank you enough for this week. You have done more for my family than words could ever describe.”
Therefore, if you have any doubt or concerns about your child’s level of skin sensitivity, please conduct a patch test. It’s true that everyone should ‘patch test’ a new product, but it’s especially important for anyone with sensitive skin, or for people who’ve had an unfortunately negative reaction to other products in the past.
“Patch testing is important because there are a number of allergens in products that can cause what’s called ‘allergic contact dermatitis,’ otherwise known as an itchy rash,” explains Dendy Engelman, a dermatologist in New York City. You may also experience an adverse reaction to a product simply because your skin doesn’t like a specific ingredient (natural or synthetic), or it doesn’t respond well to the way a product is formulated.
Test Patch Instructions
You should patch test in two places: First, somewhere hidden (should a reaction occur), and then somewhere close to the area where the product will be applied once it’s been approved for usage. For example, if you’re testing for use on your child’s face, a great location is the side of their neck. If you’re testing elsewhere on their body, try behind the knees, the belly area, or upper arms.
Once you’ve determined where to patch test, apply a tiny amount to the area. There should be no other products on the skin so that you can properly test this product. Reactions will typically occur within 24 hours but may take up to 72 hours.
Can I use Vanilla Mozi Bite-Proof Body Cream if I am pregnant?
Vanilla Mozi is generally considered safe for use during pregnancy as long as you’re healthy.
One ingredient in Vanilla Mozi is Spearmint Oil which has been significantly diluted and many references suggest that Spearmint Oil may actually assist with pregnancy-related nausea.
We strongly suggest avoiding Citronella-based Repellents during pregnancy as Citronella is known to stimulate contractions. For more information visit: www.babycenter.com.au
In some circumstances, it’s best to steer clear of essential oils altogether. Don’t use any oils if:
- you have a history of miscarriage
- you have had any vaginal bleeding in this pregnancy
- you have epilepsy
- you have heart problems
- you have diabetes, blood clotting problems, or have thyroid, liver or kidney disease
It’s always a good idea to talk to your healthcare provider or midwife before using essential oils.
More essential oil during pregnancy information here.
Is there any DEET or other pesticides in Vanilla Mozi Bite-Proof Body Cream?
Heck no! There is NO DEET or synthetic pesticides in Vanilla Mozi. Vanilla Mozi is NOT classified as a repellent product. It is a cosmetic product designed to change your scent and hide you from biting bugs. Vanilla Mozi is the most effective, natural and gentle choice for sensitive skin and outdoor protection for you and your family.
How do I store Vanilla Mozi Bite-Proof Body Cream?
Please store Vanilla Mozi in a dry, cool environment below 86℉ (30 ℃). In hot areas, it is recommended to keep Vanilla Mozi in the fridge.
What payment options do you have?
At the checkout, there are many options to pay via credit card, Apple Pay or Paypal.
How can I get FREE delivery within THE usa AND CANADA for an online order?
If you order over $70 worth of products, shipping is free within the USA and Canada. This will automatically calculated upon checkout.
SHIPPING FEES?
Vanilla Mozi has a Flat Rate Postage cost of $14.95 for orders under $70 within the USA and Canada. Shipping fees are calculated at the checkout after entering a shipping address.
When will my order be dispatched?
Retail orders placed prior to 10am weekdays will be dispatched the same day, unless a product is on pre order or sold out.
Depending on the products purchased we may choose to ship with the following carriers.
USPS
UPS
Can i track my package?
You will receive regular updates on the status of your order from the carrier.
How long does it normally take to receive my Vanilla Mozi Products?
Shipping time frames will range between carriers however a standard guideline is below (please note this is only a guide that may change depending on the carrier at the time the order is dispatched).
Thank you for your interest in stocking our Vanilla Mozi products in your store!
Please see our Contacts page for information on our USA Distributors.
Our manufacturer is a quality-licensed and modern manufacturing facility that creates and manufactures the highest quality products. Utilising high-end equipment, and backed by the committed staff.
ISO 22716 GMP – Good Manufacturing Practice ISO
ISO 22716 is an International Standard Certification that was developed by the International Standard Organisation (ISO). It sets the standards for Good Manufacturing Practice and quality assurance systems worldwide. To maintain the high level of ISO 22716 certification, annual auditing is required to assess:
- Quality Management Systems
- Management responsibility
- Resource management
- Product realisation
- Measurement analysis and improvement
Our manufacturer has a climate-controlled facility operating under GMP (which stands for “good manufacturing process”). GMP, as described by Australia’s Therapeutic Goods Administration, is a set of principles and procedures that help ensure therapeutic goods are of highest quality.
Quality Control
So we achieve and uphold the highest quality standards, the quality control process involves methodical and continuous testing during the formulation and development stage. Our focus is always on the important issues such as water and air quality, clean down and hygiene procedures.
While in production, the quality control manager and factory management routinely monitor quality and good manufacturing practice. There is regular inspection of products at multiple intervals on the production line, to ensure everything that leaves the factory is of the highest standard and error free.
The employees wear sanitary clothing and observe the strict hygiene policy to avoid equipment and product contamination. They conduct daily equipment inspections and thorough factory and equipment cleaning procedures, as per the standard operating procedures listed in our Quality Control Manual.
To view and download the Safety Data Sheet for our Bite-Proof Body Cream please click here >>
The content of Vanilla Mozi.com is for general information purposes only and does not constitute advice. Vanilla Mozi.com tries to provide content that is true and accurate as of the date of writing; however, we give no assurance or warranty regarding the accuracy, timeliness, or applicability of any of the content. Visitors to Vanilla Mozi.com should not act upon the content or information without first seeking advice from the appropriate licensed medical professional.
All content and information at Vanilla Mozi.com might be changed or updated without notice. Vanilla Mozi.com might also make changes or improvements at any time without notice.
This website is provided “as is” and Vanilla Mozi.com expressly disclaims any and all warranties, expressed or implied, to the extent permitted by law, including but not limited to warranties of satisfactory quality, merchantability, or fitness for a particular purpose, with respect to the service or any products.
Vanilla Mozi.com hereby excludes liability for any claims, losses, demands, or damages of any kind whatsoever with regard to any information, content, products or services provided at our website, including but not limited to direct, indirect, incidental, or consequential loss or damages, compensatory damages, loss of profits, or data, or otherwise.
Returns Policy.
- Vanilla Mozi does NOT offer returns if you change your mind, so please purchase wisely. No refunds are given and all sales are final.
- Vanilla Mozi takes NO responsibility if your order is deemed undeliverable by the postal service and returned to us. Full shipping costs will apply to have your order re-delivered.
- Vanilla Mozi will accept a return within 14 days of receipt of purchase if the product has arrived damaged. Please take a photo and email to lea-anne@vanillamozi.com We will happily replace damaged products once the products are returned unopened and unused.
- When your item has been successfully returned to Vanilla Mozi, your replacement product will be dispatched the following business day with tracking information.
- If you are seeking a refund, please allow 2-5 business days for your refund to be processed. Please be advised that depending on your bank, the refund can take a further 3-5 business days to clear into your account.
Updated: January 6th 2021.
This policy, which applies whether you use your mobile device or go online, provides you with information about:
- Who we are;
- What personal data we collect;
- How we ensure your privacy is maintained; and
- Your legal rights relating to your personal data.
Who we are
At Vanilla Mozi, we are committed to maintaining the trust and confidence of our visitors to our website. In particular, we want you to know that Vanilla Mozi is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.
Types of Data We Collect
How we Protect your Data
What you can do to help protect your Data
Vanilla Mozi will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from Vanilla Mozi asking you to do so, please ignore it and do not respond.
If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.
In addition, we recommend that you take the following security measures to enhance your online safety both in relation to Vanilla Mozi and more generally: -
– keep your account passwords private. Remember, anybody who knows your password may access your account.
– when creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your password. You can do this accessing your account, clicking ‘your account’, clicking ‘your data’ and selecting ‘change password’.
– avoid using the same password for multiple online accounts.
Your Rights
You have the following rights:
– the right to ask for a copy of personal data that we hold about you (the right of access);
– the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);
– the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);
– the right to opt out of any marketing communications that we may send you and to object to us using/holding your personal data if we have no legitimate reasons to do so (the right to object);
– the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and
– the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).
If you wish to exercise any of the above rights, please contact us using the contact details set out below.
Cookies
Our website uses cookies to collect information. This includes information about browsing and purchasing behaviour by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites. Detailed information is set out in our Cookie Policy.
Cookie Policy.
What are cookies?
Like most websites, Vanilla Mozi websites use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. They are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.
Information collected.
Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details. Vanilla Mozi can use cookies to monitor your browsing and purchasing behaviour.
How are cookies managed?
The cookies stored on your computer or other device when you access our websites are designed by:
– Vanilla Mozi, or on behalf of Vanilla Mozi, and are necessary to enable you to make purchases on our website;
– third parties who participate with us in marketing programmes; and
– third parties who broadcast web banner advertisements on behalf of Vanilla Mozi.
What are cookies used for?
The main purposes for which cookies are used are: –
1. For technical purposes essential to effective operation of our websites, particularly in relation to online transactions and site navigation.
2. For Vanilla Mozi to market to you, particularly web banner advertisements and targeted updates.
3. To enable Vanilla Mozi to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
4. To enable Vanilla Mozi to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: –
For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2. Click on the “privacy” tab
3. Select the setting the appropriate setting
For Google Chrome:
1. Choose Settings> Advanced
2. Under “Privacy and security,” click “Content settings”.
3. Click “Cookies”
For Safari:
1. Choose Preferences > Privacy
2. Click on “Remove all Website Data”
For Mozilla Firefox:
1. Choose the menu “tools” then “Options”
2. Click on the icon “privacy”
3. Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2. Privacy
What happens if I disable cookies?
This depends on which cookies you disable, but in general, the website may not operate properly if cookies are switched off. If you only disable third-party cookies, you will not be prevented from making purchases on our sites. If you disable all cookies, you will be unable to complete a purchase on our sites.
Google Analytics
When someone visits www.vanillamozi.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Mailing Lists
As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer.
Data Protection Officer
Vanilla Mozi has appointed a Data Protection Officer to ensure we protect the personal data of our customers (and others) and comply with data protection legislation.
If you have any questions about how Vanilla Mozi uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact our Data Protection Officer’s team by email: accounts@vanillamozi.com
You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.